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Shipping & Returns

Shipping Policy

  • We offer Free Tracked Shipping around New Zealand on orders over $100.00. 
  • Presently, there is Free Shipping when buying NutriChew and/or NutriFuel even when total cost is under $100.
  • Shipping cost on orders $99.99 and under is $7.50. Shipping is tracked.
  • All packages are shipped using Post Haste.

  • Most orders generally arrive within 3-4 days.

  • Each method of shipment contains methods of delivery confirmation and tracking. Once the third-party company has established the delivery of a shipment the terms of the transaction are then void, and Band Buddies is not responsible for compensation of lost or stolen product. All concerns will then be addressed to the appropriate third-party for attempted reimbursement.
Terms & Conditions

Return & Refund Policy

  • Any sealed product, that is still suitable for resale in its original condition, may be exchanged for another product of equal or lesser value, or a credit may be issued to the account with prior authorization from our customer service representative.

  • The verification of the sealed returned containers is up to the discretion of Band Buddies and if the returned product is deemed unfit for sale no credit will be issued, no product will be exchanged, and the shipment will not be returned.

  • Please allow at least 24-72 hours from receipt of your return confirmation for the funds to be re-deposited into your checking or credit card account.

  • No Returns Will Be Accepted After 90 Days.

  • All refunds are credited to the account excluding the original shipping costs of the product.

 

Other Policies

  • Any attempted fraudulent use of discounts, applied to an order, may result in additional fees for compensation of dollar values lost.

 

For more information please contact us